Warranty

At The Big Smash, we take pride in selling quality pickleball paddles and accessories. We stand behind every product we sell and want you to play with confidence.

Paddle Warranty Period

All paddles purchased directly from The Big Smash are covered as per the brand's warranty policy (see below), starting from the date of original purchase as indicated on the receipt. Please refer to each brand's warranty terms and conditions on their website for more details.

Luzz

Cannon/Glider/Blade/Inferno/Tornazo: 180 days manufacturer warranty

Enhance

Turbo: 365 days manufacturer internal core warranty e.g., core crushing, internal collapse, face delamination, or separation

RPM

V2: 1-year limited warranty

Q2: Lifetime warranty; each paddle eligible for 1 warranty claim only

Accessories

Exchange/refund if defects are identified within 3 days from the date of purchase (receipt date)

Eligibility

  • Warranty applies only to products purchased new by the original owner and is non-transferable.
  • Proof of purchase (receipt or valid transaction statement) is required.

What Is Covered

Warranty covers manufacturer defects in materials and workmanship under normal playing conditions.

What Is Not Covered

  • Cosmetic Wear: Fading, minor scratches, or other visual imperfections that don't affect play
  • Normal Use: Edge guard nicks, grit smoothing, or grip wear from typical play
  • Misuse or Negligence: Damage from improper storage, hitting the ground, or contact with non-pickleball objects
  • Intentional or Reckless Damage: Throwing, slamming, or striking the ground
  • Structural Modifications: Permanent changes (e.g., removing or replacing the butt cap) may void the warranty, especially if damage occurs to the modified area

How to Submit a Warranty Claim

To initiate a warranty claim, please email us at hello.thebigsmash@gmail.com with the subject line "Warranty Claim – [Your Order Number]" and include the following:

  • Your full name and order number/original receipt
  • A brief description of the defect
  • Clear photos or a short video showing the issue

Our team will review your claim within 3–5 business days and if required, will respond with next steps. Warranty decisions are at The Big Smash/the brand’s discretion. Approval is not automatic.

Warranty Remedies

If your claim is approved, we will at our discretion, replace the defective product with the same or equivalent model. We reserve the right to request the return of the defective product before processing a replacement.

Return Shipping

Customer is responsible for shipping/returning the defective paddle back to us.

Policy Updates

The Big Smash reserves the right to update or revise this policy where appropriate. Please check our website for the latest warranty terms.